KB1PMOS Support & Demo with SAP Business One and Tuleap
To check the progress of this product, you can use #KB1PMOS on most social media.
If you are running your business on SAP Business One and have a need for your customers to be able to submit support tickets, KB1PMOS has you covered.
The customer can submit a support ticket online which will automatically synchronize with SAP Business One allowing you to generate reports and invoices based on the support ticket.
If you’re an SAP Partner and you have several installations of SAP Business One, KB1PMOS comes with an add-on you can install at your customer’s location. This add-on will allow submission of support tickets directly from SAP Business One.
The customer can retrieve status updates, view any notes and track the progress of the support ticket all inside of SAP Business One.
Let’s take a look at the SAP Business One add-on for the client to submit a ticket directly into Tuleap. If you prefer to watch the video at the end, skip to the 1:43 minute mark to see how it works.
Here’s our Tuleap Kanban board with backlog, to-do, active and done project assets. This can be customized to fit your workflow.
A dashboard view is available as well.
From the ticket side, you can basically set up how you’d like your tickets to be viewed and what you’d like to add to your dashboard.
Now let’s go over to SAP Business One to take a look at the add-on we have created to submit a support ticket.
Very simple support ticket submission. After adding text and pressing the submit button, the data is stored locally.
The Artifact_ID is what we get back from the Tuleap system to state its ID. If during submission the connection to the Tuleap site is unavailable, this would be left blank and there would be retries later on to make that connection to submit the ticket.
On our website we can see that our support ticket was submitted and are able to look at the details.
Submission ticket information contains details such as the SAP Business One version and what type of OS system the customer is running on. We also capture the SAP System_ID, Installation_ID, the name of the individual submitting an incident, their ID and email address and store them.
Since the System_ID is the ID of the customer we add to the Business Partner Master Data, it links with the BP Code once the ticket is submitted turning billing into a real easy task.
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